Return Policy
We know you need a product that just works. That's why we back up our commitment to you with our comprehensive returns policy.
At Aquaterior you will always enjoy a 30-day money back guarantee. Customers could return new and unused products in the original packaging for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by Aquaterior with a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. The buyer is responsible for returning shipping cost, sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted.
**Please note, the 30-day money back guarantee only applies to purchases made through Aquaterior.com, and does not apply to purchases made through third party retailers.
A.) Domestic Returns
- Not all products on Aquaterior.com come with Domestic Returns. We will offer this service if the item's located warehouse is located in your country, including United States, United Kingdom, Australia.
- The following situations are not included:
1.) Items are as described, but you no longer want them.
2.) Incorrect Order Information leads to Carriers return the packages.
A. Goods which have been taken out of their original packaging cannot be sold again by Aquaterior and can therefore not be returned.
B. Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
C. Goods or accessories which show signs of being used or damaged will not be accepted for returns.
D. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back.
E. Jewelry, watches, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned.
F. Personal items no matter used or not, if without quality problem will not be accepeted for returns.
- Once we have proceed in processing a refund for the additional charge, an email regarding the refund to your email address. You should see the amount back into your account within 3-5 business days.
- The handling fee will be charged from the refund amount if the package is returned because of the wrong shipping address provided by customer.
- Subject to the 30-day application for return and exchange, buyer is responsible for paying both the first and return shipping fee for merchandise of NOT free shipping, while only return shipping fee for merchandise of free shipping.
- If you are not there to take the delivery and tell the carrier you refuse it, you must take it BUT DO NOT OPEN IT, UPS drivers cannot accept open packages for returns. Go to the post office as soon as possible and tell them you refuse it; or Call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it.
- Buyers in unilateral action, return shipping fee will be charged in processing a refund.
B.) Non Domestic Returns
- We will offer this service if the item is NOT located in your country.
- The following situations are not included:
1.) Items are as described, but you no longer want them.
2.) Incorrect Order Infomation leads to Carriers return the packages.
3.) Item damaged during transit, not need to return, you will then be able to request a full refund according to the actual situation.
A. Goods which have been taken out of their original packaging cannot be sold again by Aquaterior and can therefore not be returned.
B. Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
C. Goods or accessories which show signs of being used or damaged will not be accepted for returns.
D. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back.
E. Jewelry, watches, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned.
F. Personal items no matter used or not, if without quality problem will not be accepted for returns.
- Once we have proceed in processing a refund for the additional charge, an email regarding the refund to your email address. You should see the amount back into your account within 3-5 business days.
- Subject to the 30-day application for return and exchange, buyer is responsible for paying both the first and return shipping fee for merchandise of NOT free shipping.
- If you are not there to take the delivery and tell the carrier you refuse it, you must take it BUT DO NOT OPEN IT, carriers cannot accept open packages for returns. Call us at 626-336-2829 (Mon-Fri 8:00AM-5:00PM PST) or Email us via sales@aquaterior.com to let us know that you are refusing delivery of the package and wish to return it.
- Buyers in unilateral action, the first and return shipping fee will be charged in processing a refund.